We hope you will love and enjoy everything that you purchase from us. However, if something isn’t quite right, you have 14 days to return from the date you received the item(s).

Please ensure that all items are returned clean, unworn and have all of their tags. Items should be returned in their original packaging to ensure they are adequately protected in transit. Items that are not in a condition suitable for resale (i.e. used, washed, soiled, damaged or altered), will not be accepted and will be sent back to you. Please note that gifts provided within your order must be returned together with items you want to send back to us.

There are two ways to return your order: sent by delivery service or brought to us personally. In case of returning item(s) personally, please contact us at info@wearnormcode.com and we'll get back to you with all needed information.

To make your return as smooth as possible, please fill out the Return Form, which is provided within the package. If, for any reason, you do not have your Return Form, please print it here.

Step by step:

1. Fill out the Return form and place it together with the item(s) you wish to return in a bag/box you received from Norm Code.

2. Send it back to our address. All fees associated with delivery to Norm Code are paid by the customer. We recommend sending returned goods via insured, trackable delivery for your protection.

3. We let you know if the returned item is/is not in the required condition within 10 working days after we receive it at our warehouse.

4. We will reimburse your money within 14 working days after we receive your returns.

Please note that any returns received which do not meet our return policy requirements may be refused.