Payment & Delivery

Payment Information

You can pay for your order by credit/debit card via the online payments platform GoPay. This system accepts various payment card brands such as Visa Classic, Visa Electron, MasterCard Standard, MasterCard Electronic, Maestro. Payment is debited from your card once you place the order. For further information about this platform, please visit Currently, we accept payment in Czech Crowns (CZK) only.

If for any reason you are not able to process your payment via GoPay, do not hesitate to contact us via email and we'll be eager to find an alternative solution for you.

Delivery Information

We ship our orders across most EU countries in cooperation with an external delivery service provider, Zasilkovna, which has several pickup points (note that this service is available in certain countries only) and also provides home delivery.

For more information see the list of all countries we are shipping our products to. All necessary details such as shipping costs, expected delivery time and availability of delivery service type are also included within the list. 

Our estimated delivery time starts from the moment we receive payment. You will receive an email with the shipping information and a link to track your order online as soon as we hand your parcel over to the delivery service. Once your order is ready to be picked up or be delivered at the required address you will receive a verification code via email or SMS. Please consider that delivery times are provided as estimates only, and do not take into account possible delays caused by payment authorization or third parties.

Orders may require a signature upon delivery, at which point responsibility for the shipment passes to you. If you have specified a recipient other than yourself for delivery purposes, you also accept that signature by the third party is sufficient proof of delivery and fulfilment by Norm Code.

Missed Delivery

If for any reason you missed your delivery, the package will be returned back to the shipper after all unsuccessful attempts to hand it over to you. After we've received your undelivered order back, we will contact you requesting relevant information needed for a refund.

List of Countries

Country Home Delivery Fee 
(incl. VAT)
Pickup Point Fee
(incl. VAT)
Estimated Delivery Time
(Business Days)
Czech Republic (CZ) 110 CZK 80 CZK 6
Slovakia (SK) 160 CZK 110 CZK 6
Hungary (HU) 190 CZK 110 CZK 6
Poland (PL) 190 CZK 110 CZK 6
Romania (RO) 260 CZK 110 CZK 6
Bulgaria (BG) 260 CZK 260 CZK 9
Ukraine (UA) 260 CZK N/A 9
Slovenia (SI) 190 CZK 180 CZK 6
Croatia (HR) 210 CZK 210 CZK 9
Latvia (LV) 260 CZK N/A 7
Lithuania (LT) 260 CZK N/A 7
Estonia (EE) 260 CZK 260 CZK 7
Germany (DE) 260 CZK N/A 6
Austria (AT) 260 CZK N/A 6
Ireland (IE) 360 CZK N/A 9
Italy (IT) 390 CZK N/A 9
France (FR) 360 CZK 360 CZK 7
Spain (ES) 260 CZK 260 CZK 8
Portugal (PT) 260 CZK 260 CZK 8
Switzerland + Lichtenstein (CH + LI) 390 CZK N/A 8
Greece (GR) 320 CZK 320 CZK 12
Denmark (DK) 310 CZK 260 CZK 7
Belgium (BE) 360 CZK N/A 8
Netherlands (NL) 360 CZK N/A 8
Luxembourg (LU) 390 CZK N/A 8
Sweden (SE) 390 CZK 270 CZK 8
Finland (FI) 510 CZK 360 CZK 8

Any queries?
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